Question 1

How much do your brand identity packages cost?

Accepted Answer

I am very transparent with my pricing as I think it's helpful for clients to get a ball park figure for project costs. I also personally love it when other businesses show their prices! Brand identity packages start from £1,500.

Question 2

Why do your prices say 'from' and not an exact price?

Accepted Answer

I like to be transparent with pricing so potential clients can quickly see an approximate price to work out if their budget accommodates my services. I state my prices are 'from' so that clients understand the price may be higher if they have additional requests that are not included in my package offering.

Question 3

How do you take payment for the project?

Accepted Answer

I request a 50% deposit to get the project started. I'll send you an invoice from my accounting software where you'll have the details to pay via bank transfer. The final balance is due just before I release your final logo files/brand assets. 
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I also offer payment plans, so you can spread the cost over a set amount of months.

Question 4

I need my brand completed by a certain date. Is that possible?

Accepted Answer

My brand packages take approx. 6–12 weeks to complete depending on the package you've chosen. I can try my best to meet a specific deadline, but due to the nature of bespoke design, it will never be guaranteed.

Question 5

Why does your process take 6–12 weeks?

Accepted Answer

This is an average based on working with my previous clients. Some projects have taken 4 weeks, some have taken months, but most fall within 6–12 weeks. There's a lot of work and stages that go into creating a strong brand identity. It also involves your time and ideas and I like to allow 'thinking time' on both sides, so that the final product is designed with intention and not rushed.

Question 6

I only need a logo, can you do that?

Accepted Answer

The short answer is no. The long answer is... technically I could design you just a logo, but I won't – because even though the end result may look like simple typography and pretty colours, it's actually created with strong foundations. I take time to get to know you and your business, I carry out research, and I develop concepts to make sure that your final visuals are perfect for your business. I  believe a brand is more than just a logo, therefore all my packages include enough to get you started with a professional looking brand!

Question 7

Can I request additional design work?

Accepted Answer

Yes of course! Once you're an AWD client, you'll have lifetime access to my graphic design services. So you can continue to develop and build your brand ensuring a consistent and professional look.

Question 8

What is the design process?

Accepted Answer

First up you'd fill out an enquiry form and then we'd arrange a no obligation consultation in person or via Zoom. Following on from that, I'd send you a design proposal and if you're happy to proceed, a deposit is required and then the project would officially begin.

My design process is split into 7 stages:
Stage 1 - Brand questionnaire / initial ideas. 
Stage 2 - Mood board creation / direction
Stage 3 - Logo / identity development / present concepts
Stage 4 - Feedback / amendments
Stage 5 - Refine / Send final proposal
Stage 6 - Finalise everything and create brand guidelines document
Stage 7 - Final files are released!

Question 9

What if I don't like the design you've created for me?

Accepted Answer

My process is structured in stages and we don't move forward until you're happy with each stage. We start with the foundations of your business and any ideas / inspiration you have. The more information you provide at the beginning of the project, the more it helps me form a perfect brand identity for you. In the rare case that you don't want to continue the project, you can cancel the project, but you will lose your deposit.

Question 10

Do you offer refunds?

Accepted Answer

I don't start any work until the deposit (or your first instalment) is paid. Once the deposit is paid, I book out time in my diary to work on your project, therefore I cannot refund your deposit if you change your mind. You can, however, cancel the project and you wouldn't be required to pay the final balance, but you won't receive any of the half completed files. The final balance is due before your final brand assets are sent to you. Once the final files have been sent, I then can't offer a refund.

Question 11

I don't live local to you, how will that work?

Accepted Answer

Most of my work is digital so I can work from anywhere in the world and you can be anywhere in the world! I offer Zoom calls to clients who can't meet up locally and mainly communicate via email regardless. I've had clients in Dubai, USA, Cyprus and all over the UK!

Question 12

Before I invest, can I see a selection of finished projects you've created for previous clients?

Accepted Answer

Sure! I share a lot of my previous client work on my portfolio and my social media channels. If there's something specific you'd like to see and can't see it on my website or social media, just contact me and let me know! :-)

Question 13

Can I send you some ideas?

Accepted Answer

Yes! Absolutely! I encourage you to send me ANY ideas – whether that's logos you've seen, photos or artwork that inspires you, or even a quick sketch you've drawn... the more inspiration I have from you, the more I have to work with and will get a better, more aligned result!

Question 14

I already have my logo/brand identity set up by another designer, can I order additional services from you?

Accepted Answer

I currently only offer graphic design services to new and existing brand clients. This is because I have all the brand assets (logos, colours, fonts etc) needed to create additional designs. I would only make an exception if you have a professionally designed brand with access to all the original files and the brand guidelines. Just send me a message if you're unsure.

FAQs

How much do your brand identity packages cost?

Why do your prices say 'from' and not an exact price?

How do you take payment for the project?

I need my brand completed by a certain date. Is that possible?

Why does your process take 6–12 weeks?

I only need a logo, can you do that?

Can I request additional design work?

What is the design process?

What if I don't like the design you've created for me?

Do you offer refunds?

I don't live local to you, how will that work?

Before I invest, can I see a selection of finished projects you've created for previous clients?

Can I send you some ideas?

I already have my logo/brand identity set up by another designer, can I order additional services from you?

Have any other questions?
Get in touch.

Quick Links

FAQs

How much do your brand identity packages cost?

Why do your prices say 'from' and not an exact price?

How do you take payment for the project?

I need my brand completed by a certain date. Is that possible?

Why does your process take 6–12 weeks?

I only need a logo, can you do that?

Can I request additional design work?

What is the design process?

What if I don't like the design you've created for me?

Do you offer refunds?

I don't live local to you, how will that work?

Before I invest, can I see a selection of finished projects you've created for previous clients?

Can I send you some ideas?

I already have my logo/brand identity set up by another designer, can I order additional services from you?

Have any other questions? Get in touch.

Quick Links

Have any other questions?
Get in touch.